Help and Support
You can submit general questions or issues regarding Alternative Instructional Delivery or Telework technologies on the UCO Service Desk or by using the links below.
Webinar Recording Links
Any webinar recordings that are made available will be posted here. Keep in mind that recordings can take up to 24 hours to be available after the end of the session.
- Webex Training for Instructors with Dr. Lance Ford (code: MnmMKNa6)
Friday, April 10 @ 3:00pm
- Introduction to Webex (code: 8uUAJGE7)
Thursday, March 26 @ 9:00am
- OneDrive & Office 365 Overview
Wednesday, March 25 @ 3:00pm
- D2L Foundations
Wednesday, March 25 @ 9:00am
- Introduction to Webex (code: Tjpii7nf)
Tuesday, March 24 @ 8:30am
- Using Webex to Collaborate (code: uJNB6yeh)
Monday, March 23 @ 4:00pm
- Introduction to Webex (code: uJNB6yeh)
Monday, March 23 @ 2:00pm
- Preparing for Alternative Instructional Delivery Methods
Friday, March 12 @ 1:00 pm
Book an Appointment
Want additional assistance or 1-on-1 help? Both the Center for eLearning and Connected Environments and the Technology Resource Center are available for consultation, training, and support. Visit the booking page, select the service you need, and find an available date! Be sure to click the Book button at the bottom of the page to confirm your reservation. Please indicate if you would prefer to meet virtually.
Upcoming Live Training Sessions for Students
We are here to support UCO instructors and students through this transition. Look for training opportunities below on one of the following supported UCO Continuing Service tools.
Reserve your spot in one or more sessions by clicking on the link and completing the registration form with your UCO email address. Details for the session and a reminder will be sent to your UCO email address.
All training sessions will be hosted remotely using one of the UCO supported webinar solutions and recorded. Webinar recordings will be posted to this web page within 24 hours following the session. Please reach out to the TRC for questions or information at firstname.lastname@example.org.
For students unfamiliar with working in the Learn@UCO (D2L) learning management system, this session will provide a basic overview of how students can interact with the course news, set up notifications, participate in discussions, complete exams, and submit assignments.
D2L for Students
WebEx is one of several tools UCO has available for faculty, staff, and students to engage with each other in an online environment. Students may create/host their own meetings/teams or join a session provided by an instructor.
Webex for Students
Office 365 & OneDrive
Office 365 and OneDrive is a suite of products for faculty, staff and students. With powerful tools it makes working and studying a breeze.
Office 365 & OneDrive for Students
Audience: All Employees and Students
We're Here to Help.
If you need technical support with keeping your class/services running, search the online knowledge base or reach out to the UCO Service Desk. If you need assistance with Learn@UCO, contact D2L Support 24 hours a day, 7 days a week.
Training and Consultation Assistance
Interested in starting the planning process but aren't sure where to begin? The Technology Resource Center is here to help! Contact the technology trainers today to schedule a one-on-one, small group or department-specific overview of the resources available. In addition to reviewing the technology tools, the trainers will facilitate the discussion on what tools and processes are right for your team.
email@example.com | 405-974-5595
Simulation and Discussion
Want to start a discussion within your department about what actions to take? Use the simulation below provided by Indiana University to see how you can best take advantage of the resources available.