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Work Order System

To request Physical Plant services, please coordinate within the administrative unit of your organization and with the designated building captain. The building captain will submit the request via our online system, FAMIS. This will help prevent the duplication of work requests.

Physical Plant requires a minimum of 72 hours advance notice and operates on a first-come, first-serve basis. Additional notice may be required during peak times, like the start and end of semesters. 

Campus Event Guidelines

Work Order Priorities

We have established the following priorities to facilitate the planning and scheduling of work to be accomplished. There is a large backlog of maintenance and repair requests awaiting man-hours as well as funding. We appreciate your patience and understanding that infrastructure operations, maintenance, and repair requirements must take precedence over routine enhancements. Please share the priority explanations with your staff so they better understand our capabilities and limitations.

Emergency Priority-1

Fire, health and safety items that demand immediate response to protect and save property and lives such as:

  • Fire Alarms
  • Electrical Sparks / Smoke
  • Downed Electrical Lines
  • Broken Water or Gas Lines
  • Toilets Overflowing
  • Person Trapped in Elevator

Urgent Priority-2

Items that require response as soon as reasonably possible (few hours) to restore systems to normal operations to protect property or to prevent disruption to educational activities, such as:

  • Broken Glass
  • Lights Out
  • HVAC Temperature Adjustments
  • Toilets/Urinals Running constantly
  • Toilets Stopped Up
  • Elevator Repairs
  • ADA Compliance Issues, e.g. Inoperative Door Opener

Code Compliance Priority-3

Fire Marshal, code compliance corrective actions, and preventive safety work that needs to be corrected as soon as possible take priority over routine work orders.

Routine Priority-4

Advance notice from the customer is required to allow scheduling of personnel and receipt of materials. There are work items that can be handled on a routine planned and scheduled basis, such as:

  • Painting
  • Furniture/office/surplus property moves
  • Setup for special events
  • Cracked glass replacement