CTS Frequently Asked Questions

Returns

Click here to view our return policy.

Apple Purchases

  • University
    • How do I purchase Apple products for my department?
      • All purchases for Apple products must be made through the UCO Central Tech Store.  To make a purchase you will need to create a requisition for a purchase order payable to vendor: UCO Central Tech Store.
      • AppleCare is required for university-owned computers and tablets.
      • You can generate a web proposal to accompany your requisition by accessing UCO's custom Apple site through UCO Central Tech Store Online.  Click on University Purchase Order, then click on the Apple logo.  Log in using your UCONNECT username and password.
      • Need a quote?  Email your request to centraltechstore@uco.edu
    • Can I use my ProCard for Apple purchases at the UCO Central Tech Store?
      • You can use your ProCard to purchase Apple accessories and peripherals.  However, Apple software, computers, iPads and iPods must be purchased with a UCO purchase order.
  • Personal
    • Can I order a custom Apple product through the UCO Central Tech Store?
      • Yes. Simply speak to a Central Tech Store Sales Specialist to customize a solution.

 Microsoft Purchases

  • University
    • Can I order Microsoft products that are not available under the Microsoft Campus Agreement?
      • Please contact Technology Support, 974-2255, to request Microsoft products not currently available under the Microsoft Campus Agreement.
    • How do I get Microsoft products available under the campus agreement installed on my work PC?
  • Personal
    • Who can purchase Microsoft products through the UCO Central Tech Store?
      • Current UCO Students, Faculty and Staff can purchase Microsoft products through the UCO Tech Store.
    • How many Microsoft products can I purchase through the UCO Central Tech Store?
      • Purchases are limited to one copy of each Microsoft software title while you are at UCO.
    • If I change my mind, can I return my software?
      • No. All sales are final. Purchases are non-refundable.
    • Can I download Microsoft products?
      • Available only for UCO faculty and staff.  You can download UCO's Microsoft Office Home Use license from Microsoft for a nominal fee.  To access the download, log in to the Central Tech Store Online and click on the Software Downloads section.
    • Which Microsoft software products can I purchase at discount for my personal computer?
      • Current products available: Office Pro Plus 2010, Office for Mac 2011, Windows 7 Ultimate 32-bit and 64-bit, Visio Pro 2010, Project Pro 2010, Math 3.0
    • What is included in Office Pro Plus 2010 and Office for Mac 2011?
      • Office Pro Plus 2010 includes: Word 2010, OneNote 2010, PowerPoint 2010, Excel 2010, Microsoft Publisher 2010, Microsoft Access 2010, Microsoft SharePoint Workspace 2010, Microsoft Outlook 2010, Microsoft Communicator  2010, Microsoft InfoPath 2010
      • Office for Mac 2011 includes: Word 2011, Excel 2011, PowerPoint 2011, Outlook 2011 

Adobe Purchases

  • University
  • Personal
    • Who can purchase Adobe products through the UCO Central Tech Store?
      • Current UCO Students, Faculty and Staff can purchase Microsoft products through the UCO Tech Store.
    • How many Adobe products can I purchase through the UCO Central Tech Store?
      • Purchases are limited to one copy of each Adobe software title per calendar year.
    • If I change my mind, can I return my software?
      • No. All sales are final. Purchases are non-refundable.
    • Which Adobe software products can I purchase at discount for my personal computer?
      • Current products available: Mac/Win versions of Acrobat Professional 10, CS5 Design Premium, CS5 Design Standard, Dreamweaver, Flash Professional, Lightroom, CS5 Master Collection, Photoshop Extended CS5, CS5 Production Premium, Web Premium
    • What is included in CS5 Design Premium, CS5 Design Standard, CS5 Master Collection, and CS5 Production Premium?
      • Creative Suite 5 Design Premium Edition includes Photoshop CS5 Extended, Illustrator CS5, InDesign CS5, Acrobat 9 Professional, Flash Professional, CS5 Flash Catalyst CS5, Dreamweaver CS5, Fireworks CS5
      • Creative Suite 5 Design Standard Edition includes Design Standard includes: Photoshop CS5, Illustrator CS5, InDesign CS5, & Acrobat 9 Professional
      • CS5 Master Collection includes Photoshop CS5 Extended, Illustrator CS5, InDesign CS5, Acrobat 9 Professional, Flash Professional CS5, Flash Catalyst CS5, Flash Builder 4, Dreamweaver CS5, Contribute CS5, Fireworks CS5, After Effects CS5 Professional, Premiere Pro CS5, Soundbooth CS5, Encore CS5 & OnLocation CS5
      • Creative Suite 5 Web Premium Edition includes Photoshop CS5 Extended, Illustrator CS5, Acrobat 9 Professional, Flash Professional CS5, Flash Catalyst CS5, Flash Builder 4, Dreamweaver CS5, Contribute CCS5, Fireworks CS5 and Soundbooth CS5
      • CS5 Production Premium includes Photoshop CS5 Extended, Illustrator CS5, Flash Professional CS5, Flash Catalyst CS5, After Effects