CTS Frequently Asked Questions

Returns

Click here to view our return policy.

Apple Purchases

  • University
    • How do I purchase Apple products for my department?
      • All purchases for Apple products must be made through the UCO Central Tech Store.  To make a purchase you will need to create a requisition for a purchase order payable to vendor: UCO Central Tech Store.
      • AppleCare is required for university-owned computers and tablets.
      • You can generate a web proposal to accompany your requisition by accessing UCO's custom Apple site through UCO Central Tech Store Online.  Click on University Purchase Order, then click on the Apple logo.  Log in using your UCONNECT username and password.
      • Need a quote?  Email your request to centraltechstore@uco.edu
    • Can I use my ProCard for Apple purchases at the UCO Central Tech Store
      • You can use your ProCard to purchase Apple accessories and peripherals.  However, Apple software, computers, iPads and iPods must be purchased with a UCO purchase order.
  • Personal
    • Can I order a custom Apple product through the UCO Central Tech Store?
      • Yes. Simply speak to a Central Tech Store Sales Specialist to customize a solution.

 Microsoft Purchases

  • University
    • Can I order Microsoft products that are not available under the Microsoft Campus Agreement?
      • Please contact Technology Support, 974-2255, to request Microsoft products not currently available under the Microsoft Campus Agreement.
    • How do I get Microsoft products available under the campus agreement installed on my work PC?
  • Personal
    • Who can purchase Microsoft products through the UCO Central Tech Store?
      • Current UCO Students can purchase Office 365 University in store.
      • Faculty/Staff can purchase at-home versions of Microsoft Office Professional through the Central Tech Store Online.
    • If I change my mind, can I return my software?
      • No. All sales are final. Purchases are non-refundable.
    • Can I download Microsoft products?
      • Available only for UCO faculty and staff.  You can download UCO's Microsoft Office Home Use license from Microsoft for a nominal fee.  To access the download, log in to the Central Tech Store Online and click on the Software Downloads section.

Adobe Purchases

  • University
    • How do I purchase Adobe products for my department or office?
      • The Office of Information Technology has negotiated a campus-wide license for Adobe Creative Cloud.  To request installation on UCO-owned computers, contact the UCO Service Desk.
  • Personal
    • Who can purchase Adobe products through the UCO Central Tech Store
      • Current UCO Students can purchase Adobe Creative Cloud in store.
      • Faculty/Staff can purchase at-home versions of Adobe Creative Cloud through the Central Tech Store Online
    • If I change my mind, can I return my software?
      • No. All sales are final. Purchases are non-refundable.
    • What is included in Adobe Creative Cloud?
      • Adobe Creative Cloud includes; Adobe Acrobat Pro, Adobe After Effects, Adobe Dreamweaver, Adobe Edge Tools & Services, Adobe Flash Professional, Adobe Illustrator, Adobe InDesign, Adobe Muse, Adobe Photoshop, Adobe Photoshop Lightroom, Adobe Premiere Pro, Adobe Story Plus, and many other creative desktop applications.