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Frequently Asked Questions
Listed below are topics frequently addressed by the Service Desk. If the information you need cannot be located on this page, please contact the Service Desk for further assistance.
- User Account
What is my user name?
What is my password?
Upon admission to UCO, two emails are sent to your email address that you listed on your application. The first email contains your user name and ID number, and the second email contains a link to a website that allows you to set your password. In most cases, you can simply click this link to open the website, but you may need to copy and paste the full address, or URL, into your web browser's address bar. If you didn't receive the email with the link to set your password, check your Spam or Junk Mail folder. If you can't locate the email, you may visit the UCONNECT Password Reset page, enter your user name or ID number, and then click the Send Reset Email button to get a new link sent to your alternate email address.
REMEMBER: NEVER share your password with anyone! UCO employees will NOT ask for your password, though you may be asked to create a temporary password if you call for help and choose to give us temporary access to your account so we can see the issue you've encountered. Please DO NOT RESPOND to any unsolicited requests for your user name, password, or other sensitive information, whether by email, text, phone, IM, or other method.
What do I do if I forget my password?Please visit the UCONNECT Account Access Information page located at http://www.uco.edu/technology/accounts/uconnect.asp.
How do I change my password after logging into UCONNECT?
To change your password after logging in, select the "Change Password (PIN)" option from the Personal Information Channel on the Home tab. If you do not have the Personal Information Channel, follow the steps on “How do I set my Security Question and Answer”, instead of selecting "Change Security Question", select "Change Password". You must enter your old password and a new password. Then, re-enter your new password for verification. When finished, click the "Change PIN" button. REMEMBER, your password must be at least eight (8) and no more than twelve (12) characters in length. Any additional characters will be truncated. Attempts to use passwords longer than twelve (12) characters will result in failed login attempts.
Your password may contain uppercase letters, lowercase letters and numbers. Click here for help on password creation. For help on password creation, do's, don'ts, and tips, visit the Passwords page within our Cyber Security subsite.
What is my e-mail address?Your UCO e-mail address is <UCONNECT User Name>@uco.edu. For example, if your user name was jsmith, your e-mail address would be firstname.lastname@example.org.
How do I access my e-mail?To access your e-mail, log in to UCONNECT and click on the e-mail icon in the upper right. If you are using any software that blocks popup windows, you may need to temporarily disable the popup blocker or add *.uco.edu to the list of allowed sites.
Why does my UCONNECT session keep timing out?There is an automatic timeout in UCONNECT for students. The timeout occurs when there has been no activity for 10 minutes. However, if an unsupported web browser is being used, the timeout can be invoked immediately. If you are having problems with premature timeouts, please minimize your browser and open the Microsoft Internet Explorer browser (there should be a shortcut on your Desktop or in your Start Menu). Browsers released by AOL, MSN, Yahoo!, and other branded browsers are not supported and will likely not function correctly with UCONNECT.
What is a computer virus?Virus - A computer program file capable of attaching to disks or other files and replicating itself repeatedly, typically without user knowledge or permission. Some viruses attach to files so when the infected file executes, the virus also executes. Other viruses sit in a computer's memory and infect files as the computer opens, modifies or creates the files.
Some viruses display symptoms, and some viruses damage files and computer systems, but neither symptoms nor damage is essential in the definition of a virus; a non-damaging virus is still a virus.
A virus can enter your computer in several ways:
- Files downloaded from the Internet
- Email messages and attachments
- Diskettes, zip disks, and other removable media
- Always restart a public computer before working on it and log off when you end your session.
- Save your work frequently
- Back up your files regularly, especially critical ones
- Install an anti-virus program on your personal computer. Update both the anti-virus program and the data (virus definitions) files regularly and run the program regularly.
- Scan all of your newly installed programs with an anti-virus program.
- Download files from the Internet only from reputable sources. Scan all downloaded files with an anti-virus program.
- Turn on macro virus protection in Microsoft Word and Excel:
- Click Tool then Options, or from the Tools menu, select Options.
- Click the General tab.
- If the Macro virus protection box is not checked, click on it.
- Be suspicious of any unsolicited or unexpected files that you receive.
- Scan Word or Excel email attachments before opening them.
- Scan diskettes and files after using them on another computer.
- Be cautious when exchanging files with other people. Always scan the files with an anti-virus program before opening them.
- Do not run any attached executable files (EXE, SHS, MS Word or MS Excel file) from an unknown source. Delete the email and the attachment, especially if you're not expecting or need the document.
How do I protect my computer from viruses?
- Have a current and up-to-date version of Anti-virus on your system. If you are a current UCO student, faculty, or staff member, you can get a free version of Symantec AntiVirus by logging on to UCONNECT. This service is provided by the Student Technology Fee.
- Keep your Microsoft Windows Operating System up-to-date. You can do this by going to http://windowsupdate.microsoft.com.
- Clean spyware and adware off your system. Download Spybot at http://www.safer-networking.org/dl/. Once Spybot is installed:
- Run search and destroy
- When detection has finished
- Check all
- Select fix
- Select immunize
- This will clean virtually all the adware/spyware programs that we have seen.