OIT By The Numbers - Project Management, Office of Information Technology

OIT By The Numbers (Ratio 57 OIT:20,189)

2 Network Administrators support:
13,961 Internet Ports; 1,331 Wireless Access Points
170,000 Peak Internet Connections
4,500 Simultaneous Wireless Users

1 Telephone Administrator supports:
4,000 Unit Telephone Systems

1 E-Mail Administrator supports:
110,000 E-Mail Deliveries Daily
3,189 Faculty/Staff E-Mail Accounts
56,695 Gmail Accounts

1 Portal Administrator supports: 
141,974 Account Records
> 195 Channels with 7 Integrated Systems

1 Database Services Manager & 2 Database Administrators support:
24 Oracle Databases
10 Oracle Application Servers
382 SQL Server Databases
2 MySQL Databases
21,535 Active Banner Users
Multiple Applications including:  Banner, Discoverer, ODS, DegreeWorks, Travel and Expense, Workflow, Evisions, CLEAN_Address, TouchNet, CollegeScheduler, iModules, and FAMIS.

6.5 Programmer Analysts support:
120 Custom Applications
100 Email Blasts Sent - Over 1 Million Recipients

1 Service Desk Manager & 18 Student Employees support:
5,589 Calls Placed to the Service Desk Support FY2015 (to date)
8,759 Service Desk Tickets Created for FY2015 (to date)
1,297 Calls Placed to Service Desk Support in September 2014
2,377 Service Desk Tickets Created for September 2014

1.5 Web Administrators support: 
402 WCMS Users
326 Redirects
262 Domains
235 WCMS Websites

2 eLearning System Administrators support:
3,458 Active Learn@UCO LMS Courses (August 2014)
18,074 Active Student, Faculty, and Staff Accounts (August 2014)
9 Integrated Systems 

.75 Content Administrator supports:
1 Campus Calendar and Scheduling Products
8 Blogs

2.25 Trainers & 1 FTE Student Employee support:
64 Training Sessions Offered with 1,200 Completers

1 Multimedia Services Manager, 2 Media Specialists, & 3 Student Employees support:
2,080 Equipment Checkout Requests
195 Multimedia Design and Integration Projects
2,752 Webinar Set-Up & Multimedia Installation and Support Conferences and Events
1,031 Live and On Demand Streaming Media Event Requests
2,300 Multimedia Duplication and Media Conversion Requests

9 Technology Support Team Members support:
78 Classrooms and 2 Performing Arts Theaters, in use from 6:30am until 10:00pm, including weekends and holidays
2 Large Format Computer Labs and 1 Mini-Mac Lab with a Total of 82 Computers
3,436 Campus Windows Computers
500+ Campus Mac Computers
300+ Windows and iOS Mobile Devices
Campus-wide Video Surveillance Systems

5 System Administrators support:
106 Virtualized Servers
92 Physical Servers
56 Red Hat and Solaris Servers
115 Windows Servers
485TB Networked Storage, inclusive of local and offsite locations
63,971 Active Users
5TB Daily Incremental and 32TB Monthly Full Backups, all of which are replicated offsite

2 Project Managers support:
10 OIT Projects
     2 - Priority 1
     5 - Priority 2
     2 - Priority 3
     1 - Priority 4
10 Customer Projects

1 Store Manager & 6 Student Employees support:
Average of 488 Mac/MacBooks Sold per Fiscal Year
Average of 588 iPads Sold per Fiscal year
Average of 4,370 Total Products Sold per Fiscal Year

1 ECMS Application Administrator supports:
Over 5,994,704 Documents

1 Central Card Application Administrator supports:
19,624 Active ID Cards

1 Institutional Effectiveness/Analytics Application Administrator supports:
234 Licensed Users and 92GB of Data

1 Business Manager supports:
180 Technology Licenses, Contracts, and Renewals 

OIT Budget - FY2015
4.9% of UCO Budget
50% Spent directly on UCO family
50% Personnel

Numbers last updated:  September 2014


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