OIT By The Numbers - Project Management, Office of Information Technology

OIT By The Numbers (Ratio 56 OIT:17,868)

2 Network Administrators support
13,231 Internet Ports; 1,150 Wireless Access Points
140,000 peak Internet connections
3,100 simultaneous wireless users

1 Telephone Administrator supports
4,000 Unit Telephone Systems

1 E-Mail Administrator supports
110,000 E-Mail Deliveries Daily
3,189 Faculty/Staff E-Mail Accounts
56,695 Gmail Account

1 Portal Administrator supports 
133,186 Account Records
> 300 Channels with 7 Integrated Systems

3 Database Administrators support
> 200 databases, >1500 database users

6 Programmer Analysts 1 Application Administrator
117 Custom Applications
316 Email Blasts sent 2,672,857 recipients since July 1, 2012

1 Service Desk Manager with student staff support
21,977 calls placed to the Service Desk Support (ext. 2255) in FY 2014
18,528 Service Desk tickets created for FY 2014

1.5 Web Administrators support 
402 WCMS users
388Websites: 244 WCMS, 144 Non-WCMS
564 Redirects,375 Vanity URLs, & 189 Domains

1 eLearning System Administrator supported
3,912 Active Learn@UCO LMS courses for Fall 2013
19,175 Active student, faculty, and staff accounts
8 Integrated systems
198 Supported tickets closed (combined phone, email, and in-person

.75 Content Administrator supported
1 Campus Calendar and Scheduling products
8 Blogs
82 Support tickets closed (combined phone, email, and in-person)

2.25 Trainers, 1 FTE Student Employee supported
49 Training sessions offered with 257 completers
99 Training/assistance tickets closed (combined phone, email, and in-person)

Technology Resource Center Summary
379 Service Desk Tickets Closed (support/assistance)
248 D2L
9 Learning Center
50 WCMS
72 Other

1 Multimedia Services Manager & 1 Media Specialist & 2 student workers support:
1,988 Equipment Checkout Requests
133 Multimedia Design and Integration Projects
2,156 Webinar Set-Up & Multimedia Installation and Support Conferences and Events
835 Live and On Demand Streaming Media Event Requests
1,800 Multimedia Duplication and Media Conversion Requests
3,900 TRC Phone Support Calls

The Technology Support team, consisting of 10 individuals, supports:
78 Classrooms and 2 Performing Arts Theaters, in use from 6:30 AM until 10 PM, including weekends and holidays
2 Large Format computer labs and 1 mini-Mac lab with a total of 82 Computers
3,436 Campus Windows Computers
500+ Campus Mac Computers
300+ Windows and iOS Mobile Devices
Campus wide video surveillance systems (coming soon)

5 System Administrators support
57 Virtualized Servers
85 Physical Servers
48 Red Hat and Solaris Servers
92 Windows Servers
200 TB Networked Storage inclusive of local and offsite locations
58,000 Active Users
4TB Daily Incremental and 24TB monthly full backups, all of which are replicated offsite

1 Business Manager supports
194 Technology Licenses, Contracts & Renewals 

OIT Budget - FY2014
4.9% of UCO Budget
56% Spent directly on UCO family
46% Personnel

Numbers last updated:  Feb 2014

 


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