OIT By The Numbers (Ratio 59 OIT:20,189)

54 Personnel support:

  • Over 20,000 campus users

 1 Business Manager supports:

  • 213 Technology Licenses, Contracts, & Renewals

 OIT Budget - FY2017

  • 4.82% of UCO Budget
    • 2.24% for IT Operating & Project Expensees/46.4% of OIT Budget
    • 2.58% for IT Salaries & Benefits/53.6% of OIT Budget

 1 Service Desk Manager with 1 FTE and 17 Student Employees support:

  • 20,865 calls placed to the Service Desk Support FY 2017 (to date)
  • 112,727 Service Desk tickets created for FY 2017 (to date)
  • 1,027 calls placed to Service Desk Support in December
  • 1,232 Service Desk tickets created for December

1 Computer Lab Supervisor with 10 Student Employees support: 

  • 65 student use computers
  • 1 ADA student station in the Digital Den

13 Technology Support Team Members support:

  • 78 Classrooms and 2 Performing Arts Theaters, in use from 6:30 AM until 10:00 PM, including weekends and holidays
  • 2 Large Format computer labs and 1 mini-Mac lab with a total of 82 Computers
  • 3,436 Campus PC Computers
  • 600+ Campus Mac Computers
  • 300+ Windows and iOS Mobile Devices
  • Campus wide video surveillance systems

 1.5 Web Administrators support:

  • 442 WCMS users
  • 1020 WCMS publications
  • 46 WCMS new users trained with ability to edit uco.edu pages

 1 Trainer, 3 (.25 FTE Trainers), 1 FTE Student Employee support:

  • 140 Training sessions offered with 1643 completers to date
  • 69 Training/assistance tickets closed (combined phone, email, and in-person FY 2017)

 2 eLearning System Administrators support:

  • 3,508 Active Learn@UCO courses in December
  • 15,102 Active student, faculty, and staff accounts in December
  • 411,035 Logins in December
  • 560 Supported tickets closed (combined phone, email, and in-person to date) 

 1 Blackboard Transact System Administrator supports:

  • 49 Card readers: 31 mobile, 18 MF4100
  • 178 Supported tickets closed

 1 Multimedia Services Manager, 2 Media Specialists & 4 Student Employees support:

  • 3,200 Equipment Checkout Requests
  • 246 Multimedia Design and Integration Projects
  • 2,900 Webinar Set-Up & Multimedia Installation and Support Conferences and Events
  • 1,600 Live and On Demand Streaming Media Event Requests
  • 1,800 Multimedia Duplication and Media Conversion Requests

1  Store Manager, 1 Store Tech, and 6 Student Employees support:

  • 135 invoices for the month of December
  • 1,046 Invoices for FY 2017
  • 19 Devices repaired in the month of December
  • 151 Devices repaired for FY 2017
  • 164 Products Sold in the month of December
  • 1,994 Products sold for FY 2017
  • 2,051 total Social Media followers

 3 Project Managers support:

  • 63 Projects
  • 11 Project Requests

5 System Administrators support:

  • 204 Virtualized Servers (117 Windows, 56 Red Hat and 31 Other)
  • 88 Physical Servers (19 Windows, 8 RH, 3 Solaris and 58 Other)
  • 715 TB Networked Storage inclusive of local & offsite locations
  • 80,893 Active Users
  • 5TB Daily Incremental and 48TB monthly full backups, all of which are replicated offsite
  • 42 SSO Supported Applications
  • 26 Other Supported Applications Across Campus
  • 156 Systems monitored with 888 unique checks

3 Network Administrators support:

  • 21,487 Internet Ports; 1,583 Wireless Access Points
  • 141,978 Peak Simultaneous Internet Connections
  • 6,258 Simultaneous Wireless Users
  • 1,708 VoIP Unit Telephone Systems
  • 87,404 Unique Wireless Devices have connected

 1 Database Services Manager and 2 Database Administrators support:

  • 21 Oracle Databases
  • 11 Oracle Application servers
  • 424 SQL Server databases
  • 2 MySQL databases
  • 21,000+ Active Banner Users
  • Multiple applications including:

           Banner, Discoverer, ODS, Degree Works, Travel and  Expense, 
           Workflow,  BEIS, Evisions, CLEAN_Address, TouchNet,
           College Scheduler, iModules, Parchment and FAMIS.

 6.5 Programmer Analysts support:

  • 139 Email Blasts, 1,346,285 Emails Sent
  • 618 Closed Service Desk Requests
  • 151 Applications Supported

 1  ECMS Application Administrator supports:

  • Over 7,451,753 documents and 1.13 TB of Storage

 1  BbA Application Administrator supports:

  • 270 Licensed Pyramid users
  • Degree Works 16,000+ users

Numbers last updated:  December 2016