OIT By The Numbers (Ratio 59 OIT:20,189)

55 Personnel support:

  • Over 20,000 campus users

 1 Business Manager supports:

  • 206 Technology Licenses, Contracts, & Renewals

 OIT Budget - FY2016

  • 4.7% of UCO Budget

 1 Service Desk Manager with 1 full-time & 18 student staff support:

  • 40,973 calls placed to the Service Desk Support FY 2016 (to date)
  • 23,488 Service Desk tickets created for FY 2016 (to date)
  • 3,726 calls placed to Service Desk Support in March
  • 2,060 Service Desk tickets created for March

 9 Technology Support Team Members support:

  • 78 Classrooms and 2 Performing Arts Theaters, in use from 6:30 AM until 10:00 PM, including weekends and holidays
  • 2 Large Format computer labs and 1 mini-Mac lab with a total of 82 Computers
  • 3,436 Campus PC Computers
  • 500+ Campus Mac Computers
  • 300+ Windows and iOS Mobile Devices
  • Campus wide video surveillance systems

 1.5 Web Administrators support:

  • 431 WCMS users
  • 380 Redirects
  • 244 Domains
  • 214 WCMS Websites

 2.25 Trainers, 1 FTE Student Employee support:

  • 207 Training sessions offered with 2276 completers to date
  • 360 Training/assistance tickets closed (combined phone, email, and in-person FY 2016)

 2 eLearning System Administrators support:

  • 2,151 Active Learn@UCO LMS courses in March
  • 16,024 Active student, faculty, and staff accounts in March
  • 439,847 Logins in March
  • 17 Integrated systems in March
  • 1,278 Supported tickets closed (combined phone, email, and in-person FY 2016) 

 .75 Content Administrator supports:

  • 5 Campus Calendar and Scheduling products
  • 24 Blogs
  • 248 websites
  • 261 Support tickets closed (combined phone, email and in-person FY 2016)

 1 Blackboard Transact System Administrator supports:

  • 45 Card readers: 28 mobile, 17 MF4100
  • 257 Supported tickets closed (combined phone, email, and in-person FY 2016)

 1 Multimedia Services Manager, 2 Media Specialists & 3 student workers support:

  • 2,080 Equipment Checkout Requests
  • 195 Multimedia Design and Integration Projects
  • 2,752 Webinar Set-Up & Multimedia Installation and Support Conferences and Events
  • 1,031 Live and On Demand Streaming Media Event Requests
  • 2,300 Multimedia Duplication and Media Conversion Requests

1  Store Manager, 1 Store Tech, and 6 Student Employees support:

  • 153 invoices for the month of March
  • 1,628 Invoices for FY 2016
  • 23 Devices repaired in the month of March
  • 154 Devices repaired for FY 2016
  • 228 Products Sold in the month of March
  • 3,040 Products sold for FY 2016
  • 23 Social Media followers gained in March
  • 1,900 total Social Media followers

 2 Project Managers support:

  • 53 projects  - combination of customer and OIT
    • 23 OIT and Pre-CUIT Customer Projects
    • 17 CUIT Approved and Prioritized Projects
    • 13 New Construction or Remodel Projects

5 System Administrators support:

  • 175 Virtual Servers
  • 94 Physical Servers
  • 68 Red Hat and Solaris Servers
  • 106 Windows Servers
  • 384 TB Networked Storage inclusive of local & offsite locations
  • 75,416 Active Users
  • 4.5 TB Daily Incremental and 43 TB monthly full backups, all of which are replicated offsite 

3 Network Administrators support:

  • 21,487 Internet Ports; 1,583 Wireless Access Points
  • 141,978 Peak Internet Connections
  • 6,258 Simultaneous Wireless Users
  • 1,708 VoIP Unit Telephone Systems
  • 87,404 Unique Wireless Devices have connected

 1 Database Services Manager and 2 Database Administrators support:

  • 26 Oracle Databases
  • 11 Oracle Application servers
  • 338 SQL Server databases
  • 2 MySQL databases
  • 21,000+ Active Banner Users
  • Multiple applications including:

           Banner, Discoverer, ODS, Degree Works, Travel and  Expense, 
           Workflow,  BEIS, Evisions, CLEAN_Address, TouchNet,
           College Scheduler, iModules, Parchment and FAMIS.

 6.5 Programmer Analysts support:

  • 120 Custom Applications
  • 251 Email Blasts Sent -- Over 2,495,280 recipients
  • 850 Service Desk Requests Closed

 1  ECMS Application Administrator supports:

  • Over 6,849,621 Documents and 988.7 GB of Storage

 1  BbA Application Administrator supports:

  • 226 Licensed Pyramid users
  • Degree Works 16,000+ users

Numbers last updated:  March 2016