OIT By The Numbers (Ratio 48 OIT:18,300)

2 Network Administrators support
12,396 Internet Ports; 1,150 Wireless Access Points
6,000 simultaneous Internet users
1,850 simultaneous wireless users

1 Telephone Administrator supports
4,000 Unit Telephone System

1 E-Mail Administrator supports
50,000 Inbound/30,000 Outbound E-Mail Deliveries Daily
1,880 Faculty/Staff E-Mail Accounts

1 Portal Administrator supports
24,701 Student, Alumni, and Adjunct Faculty E-Mail Accounts
109,192 Account Records
> 400 Channels with 6 Integrated Systems

3 Database Administrators support
> 200 databases, 500 database users

5.3 Programmer Analysts support
100 Custom Applications
95.6 Average Support Tickets Closed Per Month
111 E-Mail Blasts Totaling 950,050 Recipients since 7/1/2011

1.5 Web Administrators support
281 WCMS users
363 Websites: 175 WCMS, 188 Non-WCMS
445 Redirects, 299 Vanity URLs, & 155 Domains

1 eLearning System Administrator supports
2,429 Active Courses for Fall 2011
16,719 Active Student, Faculty, and Staff Accounts
2,700 Accounts in Professional Development LMS
8 integrated systems

.75 Content Administrator supports
3 Campus Calendar and Scheduling products
27 Blogs

1.25 Trainers support
134 Sessions to the UCO family (TRC and WCMS trainings)
21 Special Training Events for the UCO family
23 One-on-One Sessions
29 Student Sessions
263 TRC Trainer Support Calls

1 Multimedia Services Coordinator & 3 student workers support
1,300 Equipment Checkout Requests
105 Multimedia Design and Integration Projects
208 Webinar Set-Up & Support Events
156 Streaming Media Event Requests
4,160 TRC Phone Support Calls

3 Windows Support technicians support
1,900 Campus Windows Computers
3,650 Technology Support Requests
15,000+ Phone Support Calls

2.5 Classroom Support technicians support
70 Classrooms, in use as early as 6:30am and as late as 10:30pm, including weekends/holidays
Pegasus Theater and Radke Recital Hall

1.5 Apple Support technicians support
400 Campus Mac Computers
200+ Campus iPads
500+ Central Tech Store Apple-device personal support cases

3.5 System Administrators support
140 Servers
.5 Storage Administrators support > 60 TB Networked Storage
.5 Domain Administrators support > 19,000 Active Users
.5 Backup Administrators support > 15TB Daily Incremental
                                                and 30TB weekly full backups

1 Business Manager supports
193 Technology Licenses, Contracts & Renewals 

OIT Budget - FY2011
5.4% of UCO Budget
35% Spent directly on the UCO family
35% is Personnel (70% of UCO E&G Budget is Personnel)

Numbers last updated:  April 2012