OIT By The Numbers (Ratio 59 OIT:20,189)

53 Personnel support:

  • Over 20,000 campus users

 1 Business Manager supports:

  • 202 Technology Licenses, Contracts, & Renewals

 OIT Budget - FY2016

  • 4.7% of UCO Budget

 1 Service Desk Manager with 1 full-time & 18 student staff support:

  • 11,767 calls placed to the Service Desk Support FY 2016 (to date)
  • 13,820 Service Desk tickets created for FY 2016 (to date)
  • 1,741 calls placed to Service Desk Support in November
  • 1,975 Service Desk tickets created for November

 9 Technology Support Team Members support:

  • 78 Classrooms and 2 Performing Arts Theaters, in use from 6:30 AM until 10 PM, including weekends and holidays
  • 2 Large Format computer labs and 1 mini-Mac lab with a total of 82 Computers
  • 3,436 Campus PC Computers
  • 500+ Campus Mac Computers
  • 300+ Windows and iOS Mobile Devices
  • 2,265 Staff Email Users
  • 75,000 + Student and Alumni Email Users
  • Campus wide video surveillance systems

 1.5 Web Administrators support:

  • 424 WCMS users
  • 354 Redirects
  • 243 Domains
  • 213 WCMS Websites

 2.25 Trainers, 1 FTE Student Employee support:

  • 122 Training sessions offered with 1620 completers to date
  • 183 Training/assistance tickets closed (combined phone, email, and in-person FY 2016)

 2 eLearning System Administrators support:

  • 2,554 Active Learn@UCO LMS courses in November
  • 16,524 Active student, faculty, and staff accounts in November
  • 425,124 Logins in November
  • 17 Integrated systems in November
  • 937 Supported tickets closed (combined phone, email, and in-person FY 2016) 

 .75 Content Administrator supports:

  • 5 Campus Calendar and Scheduling products
  • 22 Blogs
  • 246 websites
  • 149 Support tickets closed (combined phone, email and in-person FY 2016)

 1 Blackboard Transact System Administrator supports:

  • 45 Card readers: 28 mobile, 17 MF4100
  • 125 Supported tickets closed (combined phone, email, and in-person FY 2016)

 1 Multimedia Services Manager, 2 Media Specialists & 3 student workers support:

  • 2,080 Equipment Checkout Requests
  • 195 Multimedia Design and Integration Projects
  • 2,752 Webinar Set-Up & Multimedia Installation and Support Conferences and Events
  • 1,031 Live and On Demand Streaming Media Event Requests
  • 2,300 Multimedia Duplication and Media Conversion Requests

1  Store Manager, 1 Store Tech, and 6 Student Employees support:

  • 326 invoices for the month of November
  • 1036 Invoices for FY 2016
  • 14 Devices repaired in the month of October
  • 81 Devices repaired for FY 2016
  • 337 Products Sold in the month of October
  • 1,968 Products sold for FY 2016
  • 12 Social Media followers gained in October
  • 11,761 total Social Media followers

 2 Project Managers support:

  • 80+ projects  - combination of customer and OIT
  • 15 CUIT approved and prioritized projects
  • 7 New Construction or Remodel Projects

  3 Network Administrators support:

  • 14,640 Internet Ports; 1,587 Wireless Access Points
  • 291,474 Peak Internet Connections
  • 6,217 Simultaneous Wireless Users
  • 4,000 Unit Telephone Systems
  • 62,531 Unique Wireless Devices have connected

 1 Database Services Manager and 2 Database Administrators support:

  • 26 Oracle Databases
  • 11 Oracle Application servers
  • 338 SQL Server databases
  • 2 MySQL databases
  • 21,000+ Active Banner Users
  • Multiple applications including:

           Banner, Discoverer, ODS, Degree Works, Travel and  Expense, 
           Workflow,  BEIS, Evisions, CLEAN_Address, TouchNet,
           College Scheduler, iModules, Parchment and FAMIS.

 6.5 Programmer Analysts support:

  • 120 Custom Applications
  • 155 Email Blasts Sent -- Over 1,572,652 recipients
  • 455 Service Desk Requests closed

 1  ECMS Application Administrator supports:

  • Over 6,416,158 Documents and 904 GB of Storage

 1  BbA Application Administrator supports:

  • 220 Licensed Pyramid users and 114 GB of Data in BlackBoard Analytics
  • Degree Works 16,000+ users

Numbers last updated:  November 2015