OIT By The Numbers (Ratio 59 OIT:20,189)

59 Personnel support:

  • Over 20,000 campus users

 1 Business Manager supports:

  • 201 Technology Licenses, Contracts, & Renewals

 OIT Budget - FY2016

  • 4.82% of UCO Budget
    • 2.24% for IT Operating & Project Expensees/46.4% of OIT Budget
    • 2.58% for IT Salaries & Benefits/53.6% of OIT Budget

 1 Service Desk Manager with 1 full-time & 18 student staff support:

  • 54,391 calls placed to the Service Desk Support FY 2016 (to date)
  • 30,278 Service Desk tickets created for FY 2016 (to date)
  • 4,251 calls placed to Service Desk Support in June
  • 2,299 Service Desk tickets created for June

 9 Technology Support Team Members support:

  • 78 Classrooms and 2 Performing Arts Theaters, in use from 6:30 AM until 10:00 PM, including weekends and holidays
  • 2 Large Format computer labs and 1 mini-Mac lab with a total of 82 Computers
  • 3,436 Campus PC Computers
  • 500+ Campus Mac Computers
  • 300+ Windows and iOS Mobile Devices
  • Campus wide video surveillance systems

 1.5 Web Administrators support:

  • 446 WCMS users
  • 392 Redirects
  • 186 Domains
  • 216 WCMS Websites

 2.25 Trainers, 1 FTE Student Employee support:

  • 276 Training sessions offered with 2755 completers to date
  • 471 Training/assistance tickets closed (combined phone, email, and in-person FY 2016)

 2 eLearning System Administrators support:

  • 640 Active Learn@UCO LMS courses in June
  • 4,156 Active student, faculty, and staff accounts in June
  • 190,923 Logins in June
  • 19 Integrated systems in June
  • 1,438 Supported tickets closed (combined phone, email, and in-person FY 2016) 

 .75 Content Administrator supports:

  • 5 Campus Calendar and Scheduling products
  • 25 Blogs
  • 250 websites
  • 356 Support tickets closed (combined phone, email and in-person FY 2016)

 1 Blackboard Transact System Administrator supports:

  • 48 Card readers: 31 mobile, 17 MF4100
  • 315 Supported tickets closed (combined phone, email, and in-person FY 2016)

 1 Multimedia Services Manager, 2 Media Specialists & 3 student workers support:

  • 2,080 Equipment Checkout Requests
  • 195 Multimedia Design and Integration Projects
  • 2,752 Webinar Set-Up & Multimedia Installation and Support Conferences and Events
  • 1,031 Live and On Demand Streaming Media Event Requests
  • 2,300 Multimedia Duplication and Media Conversion Requests

1  Store Manager, 1 Store Tech, and 6 Student Employees support:

  • 115 invoices for the month of June
  • 1,944 Invoices for FY 2016
  • 14 Devices repaired in the month of June
  • 203 Devices repaired for FY 2016
  • 544 Products Sold in the month of June
  • 3,996 Products sold for FY 2016
  • 12 Social Media followers gained in June
  • 1,919 total Social Media followers

 3 Project Managers support:

  • 41 projects  - combination of customer and OIT
    • 28 OIT and Pre-CUIT Customer Projects
    • 13 CUIT Approved and Prioritized Projects
  • 23 Construction & Remodel Projects
    • 10 Active; 12 in Planning

5 System Administrators support:

  • 175 Virtual Servers
  • 94 Physical Servers
  • 68 Red Hat and Solaris Servers
  • 120 Windows Servers
  • 320 TB Networked Storage inclusive of local & offsite locations
  • 76,467 Active Users
  • 4.5TB Daily Incremental and 43TB monthly full backups, all of which are replicated offsite 

3 Network Administrators support:

  • 21,487 Internet Ports; 1,583 Wireless Access Points
  • 141,978 Peak Internet Connections
  • 6,258 Simultaneous Wireless Users
  • 1,708 VoIP Unit Telephone Systems
  • 87,404 Unique Wireless Devices have connected

 1 Database Services Manager and 2 Database Administrators support:

  • 26 Oracle Databases
  • 11 Oracle Application servers
  • 338 SQL Server databases
  • 2 MySQL databases
  • 21,000+ Active Banner Users
  • Multiple applications including:

           Banner, Discoverer, ODS, Degree Works, Travel and  Expense, 
           Workflow,  BEIS, Evisions, CLEAN_Address, TouchNet,
           College Scheduler, iModules, Parchment and FAMIS.

 6.5 Programmer Analysts support:

  • 151 Custom Applications
  • 326 Email Blasts Sent -- Over 3,211,415 recipients
  • 1236 Service Desk Requests Closed

 1  ECMS Application Administrator supports:

  • Over 7,022,409 Documents and 1,060 GB of Storage

 1  BbA Application Administrator supports:

  • 226 Licensed Pyramid users
  • Degree Works 16,000+ users

Numbers last updated:  June 2016