OIT By The Numbers (Ratio 59 OIT:20,189)

59 Personnel support:

  • Over 20,000 campus users

 1 Business Manager supports:

  • 213 Technology Licenses, Contracts, & Renewals

 OIT Budget - FY2017

  • 4.82% of UCO Budget
    • 2.24% for IT Operating & Project Expensees/46.4% of OIT Budget
    • 2.58% for IT Salaries & Benefits/53.6% of OIT Budget

 1 Service Desk Manager with 12 FTE Student Employee support:

  • 10,290 calls placed to the Service Desk Support FY 2017 (to date)
  • 5,648 Service Desk tickets created for FY 2017 (to date)
  • 6,550 calls placed to Service Desk Support in August
  • 3,447 Service Desk tickets created for August

 11 Technology Support Team Members support:

  • 78 Classrooms and 2 Performing Arts Theaters, in use from 6:30 AM until 10:00 PM, including weekends and holidays
  • 2 Large Format computer labs and 1 mini-Mac lab with a total of 82 Computers
  • 3,436 Campus PC Computers
  • 600+ Campus Mac Computers
  • 300+ Windows and iOS Mobile Devices
  • Campus wide video surveillance systems

 1.5 Web Administrators support:

  • 443 WCMS users
  • 394 Redirects
  • 186 Domains
  • 217 WCMS Websites

 1 Trainer, 3 (.25 FTE Trainers), 1 FTE Student Employee support:

  • 53 Training sessions offered with 1049 completers to date
  • 42 Training/assistance tickets closed (combined phone, email, and in-person FY 2017)

 2 eLearning System Administrators support:

  • 3,527 Active Learn@UCO LMS courses in August
  • 17,066 Active student, faculty, and staff accounts in August
  • 445,972 Logins in August
  • 17 Integrated systems in August
  • 365 Supported tickets closed (combined phone, email, and in-person FY 2017) 

 1 Blackboard Transact System Administrator supports:

  • 48 Card readers: 31 mobile, 17 MF4100
  • 46 Supported tickets closed

 1 Multimedia Services Manager, 2 Media Specialists & 4 Student Employees support:

  • 3,200 Equipment Checkout Requests
  • 246 Multimedia Design and Integration Projects
  • 2,900 Webinar Set-Up & Multimedia Installation and Support Conferences and Events
  • 1,600 Live and On Demand Streaming Media Event Requests
  • 1,800 Multimedia Duplication and Media Conversion Requests

1  Store Manager, 1 Store Tech, and 6 Student Employees support:

  • 248 invoices for the month of August
  • 320 Invoices for FY 2017
  • 32 Devices repaired in the month of August
  • 42 Devices repaired for FY 2017
  • 558 Products Sold in the month of August
  • 790 Products sold for FY 2017
  • 42 Social Media followers gained in August
  • 1,977 total Social Media followers

 3 Project Managers support:

  • 37 Customer & OIT Projects
    • 25 OIT and Pre-CUIT Customer Projects
    • 12 CUIT Approved and Prioritized Projects
  • 26 Construction & Remodel Projects
    • 9 Active; 17 in Planning

5 System Administrators support:

  • 196 Virtualized Servers (113 Windows, 54 Red Hat and 29 Other)
  • 96 Physical Servers (26 Windows, 8 RH, 4 Solaris and 58 Other)
  • 715 TB Networked Storage inclusive of local & offsite locations
  • 78,848 Active Users
  • 5TB Daily Incremental and 48TB monthly full backups, all of which are replicated offsite
  • 39 SSO Supported Applications
  • 26 Other Supported Applications Across Campus

3 Network Administrators support:

  • 21,487 Internet Ports; 1,583 Wireless Access Points
  • 141,978 Peak Simultaneous Internet Connections
  • 6,258 Simultaneous Wireless Users
  • 1,708 VoIP Unit Telephone Systems
  • 87,404 Unique Wireless Devices have connected

 1 Database Services Manager and 2 Database Administrators support:

  • 21 Oracle Databases
  • 11 Oracle Application servers
  • 424 SQL Server databases
  • 2 MySQL databases
  • 21,000+ Active Banner Users
  • Multiple applications including:

           Banner, Discoverer, ODS, Degree Works, Travel and  Expense, 
           Workflow,  BEIS, Evisions, CLEAN_Address, TouchNet,
           College Scheduler, iModules, Parchment and FAMIS.

 6.5 Programmer Analysts support:

  • 151 Applications Supported
  • 47 Email Blasts Sent

 1  ECMS Application Administrator supports:

  • Over 7,104,267 Documents and 1,098 GB of Storage

 1  BbA Application Administrator supports:

  • 257 Licensed Pyramid users
  • Degree Works 16,000+ users

Numbers last updated:  August 2016