Housing FAQ

Are freshmen required to live on campus?

No, there is no requirement. It is optional.

How do I apply for Housing and Dining?

You will need to log on to UCONNECT and select the "My Housing" tab.  Once you are there, please fill out an online application. You do need to choose a room, meal plan and sign the contract to complete the Housing and Dining contract for the academic year.

Will my financial aid cover the cost of my housing?

Financial aid, first and for most, covers tuition and fees. Once that is paid, any remaining financial aid will be applied to any remaining balance on the students account. If the balance is not covered, students are responsible for the remaining amount.

NOTE: OHLAP does not cover housing. OHLAP only covers tuition. For more information, contact the Financial Aid office at 974-2727.

When do I need to have my paperwork turned in?

Housing is based on a first come, first serve basis. We accept applications year round, but if no rooms are available, students will be added to a wait list. For the best availability, we suggest getting your paperwork in as soon as possible. 

What do we have to do, if my friend and I want to room together?

When filling out your application online, please note who you would like your roommate to be. Roommates must select each other in their respective applications, and accept an invitation to room together. This is the best way to ensure getting your chosen roommate.

Is there Internet access in the residence halls?

All of our halls have high-speed wireless Internet connections.

What vaccination do I need to live on the housing?

Students living on campus must follow the University Immunization Requirements.

Can I see a room during the year while students are on campus? 

You can see a room any time of year by checking out our 360˚ Room Tours by clicking here.

Where can I pick up my mail?

Students in West Hall and Murdaugh have Personal Mail Boxes on the first floor of the Nigh University Center. Students in the University Suites and Central Plaza have mailboxes within their residence hall, and University Commons student’s mailboxes are located in the vicinity of their apartment.

What is the policy on room changes?

We are allocating room changes every month of the academic year. Students may fill out this Room Change Request Form.  Room changes are on a first come, first serve basis provided space is available.  If a room change is granted, students will be charged a $100 Room Change Fee.

How secure are the buildings?

All buildings have multiple doors. However, the only way to enter the buildings is with the key your student acquires when they move in. Every key will allow access to the building your student is assigned to only, as well as their room.

Do I have to move out for the breaks?

Students do not have to move out for any break within the academic year, aside from Christmas Break. In order to stay over Christmas Break, students must pay a winter intersession fee. If students choose not to pay the fee, then their belongings can stay here for free, but they will not be allowed to physically stay. A fee will be assessed if a student needs to re-enter their room during break and is not signed up for the intersession.

NOTE: Summer intersession requires a separate housing contract.

How do visitations work? Opposite sex visitations?

The front desks monitor guests, especially of the opposite sex. Opposite sex visitors must be out of the room by midnight Sunday-Thursday and 1 a.m. Friday-Saturday. Any failure to cooperate will result in consequences such as community service on campus, a fine, etc. If they are staying overnight, they must be checked in and approved. Any guest that is the same sex is allowed to stay as long as your student AND their roommate can agree upon it. Visitors can stay up to three consecutive days at a time, but you will need to let your RA and roommate know and have permission to do so.

What if my roommate and I are not getting along?

There are a few different options for students and their roommates to consider before any final decisions are made. One option is roommate mediation. This is where all roommates in the situation sit down with their RA (Resident Assistant) and talk about what's wrong, and come up with a possible solution to fix the problem. If, after roommate mediation, things are still not working out, then the roommates can also go to their Hall Director, who is over all of the RA's.  The Hall Director will then follow procedures they have been trained on. If no compromise can be reached then the students are welcome to go through the room change process. The room change process has a fee of $100.00. At least one resident has to go to their Hall Director and Fill out the Room Change Request Form to apply to move, stating why they want to move and where they want to go.

What if something happens in my room like a busted pipe, etc.?

There is a proper procedure that MUST be followed in order to ensure that room issues are resolved. We have an online Maintenance Request Tab on the every student's UCONNECT accounts. That is where they can place an order for a repair in their room. The requests are sent directly to the maintenance staff at the UCO Housing and Dining office on campus, and they will proceed to take the correct precautions to assess and repair the problem. If the maintenance request online is not completed correctly, or if you are having trouble with it, you can call the UCO Housing and Dining office and we will assist you otherwise.

Does UCO provide family/married housing?

Yes. The Housing and Dining office does have Student Family Housing.  Simply call or come by the Housing and Dining office to apply or get on a waiting list.

What is the rate for moving in the middle of the semester?

We will charge you the pro-rated fee calculated on the day that you move in.

Is the room reservation fee refundable?

No. To help ensure a room is available for all interested students this fee is not refundable.

Can we charge housing and dining fees to my bursar account?

Yes, everything that you do here at UCO will be automatically charged to your bursar account. There are multiple ways to pay off the account such as: credit/debit card online, mail in a check or money order, or pay cash. 

What happens if I don't make a payment on time, or need a payment plan?

Payment plans are available to help with the cost of residency. More information is available in the Housing and Dining office.

Can my housing contract be cancelled?

The University reserves the right to terminate this contract at any time, and the residents may be required to move upon notice, or if the housing department determines that the continued residency of the student would pose a danger to life, health, or general well-being of the residential community. Violation of terms of the contract requiring the termination by the university will result in payment of 100% of the value of the contract. A resident may be required to seek professional counseling on campus as part of an agreement to continue occupancy. If you do not check into your assigned space by the first Friday of class, the university may, at its discretion terminate this contract and charge according to the cancellation terms below.  Please review your contract for more detailed information on the cancellation policy.

In the Terms and Conditions on the online contract that each student signs before moving in, it states that if the student breaks their contract early for any reason besides medical, then they will be responsible for 50% of their remaining housing balance. If they are cancelling for any reason other than medical and want out of the charges, the student can fill out a Review Board Form located in the Housing office. The Review Board meets every Tuesday and Friday to discuss appeals that have been brought to their attention. If the cancellation reason is medical, the UCO Housing and Dining office, as well as the hall the student is a resident of, will need documentation from doctors and a written letter explaining what is wrong and why they need out of their contract.  At that time the Housing office will allow you to move out.

How do I cancel my housing contract?

Contact your Hall Director to schedule an appointment to talk to her/him for the cancellation policy, procedure, paperwork and the calculation cost. Your Hall Director will also set up an appointment with your RA to walk through your room and collect your room key. 

 

Dining FAQ

Are the room prices shown including the cost of meals?

The cost for housing and meals plans are separate charges.

Are students required to have a meal plan?

If you are living on campus (excluding University Commons Apartments), you are required to have a meal plan. Since University Commons Apartments have a kitchen that allows the students to cook for themselves, a meal plan is not required, but may be purchased if desired.

What are the most popular meal plans?

When choosing a meal plan, students should take into account their school and work schedules, as well as their own eating habits. The dining locations on campus have specific hours of operation, which should be taken into consideration as well. Our most popular meal plan is "The 8," which gives students eight meals per week, plus $425 in Flex Dollars. 

What is Flex and how does it work?

Flex Dollars are included in every meal plan, and are accepted like cash at any of the 8 dining locations across campus, as well as Starbucks.  These "virtual dollars" are kept in a declining balance account; the amount used is automatically deducted from the account.  Additional Flex Dollars can be added at any time by visiting the Housing and Dining office. Flex Dollars carry over from the Fall to Spring semester, but will expire after the Spring semester has concluded. There are no refunds for unused Flex Dollars at the end of the Spring semester.

How can I change my meal plan?

Students have a two-week grace period at the start of each semester to get familiar with their routines and see if their meal plan choices are going to work for them. During this period, students can change their meal plans free of charge. Students are not allowed to change their meal plan after the first two weeks allocated to this process. To change meal plans, a student needs to fill out a meal plan change form in the Housing and Dining office.

How do the meal plans work?

Meal plans come in two parts made up of meal swipes and Flex Dollars.

Flex money is "virtual cash" available on your students ID card. Flex purchases are tax free, which makes it cheaper than using cash or a debit card for purchases on campus. Flex money can be used anywhere on campus for food and beverages, as well as supplies like laundry detergent and supplies that are available in the Nigh University Center Outtakes. Flex Dollars are refillable at the Housing and Dining office. 

Meal swipes are a set amount of meals a student can use during the week. At the end of the week on Saturday afternoons, the meal swipes reset for the upcoming week. Another option is block meals, which is an allotted amount of meals the student has per semester. Instead of resetting at the end of the week, this is a running tally. Once a student has used the designated number of meals on the plan, the plan is complete until the following semester.