Tom Brockert Debi Young
Work Order Desk Work Order Billing
For an emergency or immediate assistance please call our Work Order office at 974-2247 during normal business hours Monday through Friday from 8am until 5pm. On weekdays after 5pm and on weekends, call Police Services at 974-2345.
To request non-emergency service, please coordinate within the administrative unit of your organization and with the designated building captain. The building captain will submit the request via our online system, FAMIS. This will help prevent the duplication of work requests.
Work Order Priorities:
We have established the following priorities to facilitate planning and scheduling of work to be accomplished. There is a large backlog of maintenance and repair requests awaiting man-hours as well as funding. We appreciate your patience and understanding that infrastructure operations, maintenance and repair requirements must take precedence over routine enhancements. Please share the priority explanations with your staff so they better understand our capabilities and limitations.
1. Emergency Priority
Fire, health and safety items that demand immediate response to protect and save property and lives.
- Fire alarms
- Electrical sparks, smoke
- Downed electrical lines
- Broken water or gas lines
- Toilets overflowing
- Person trapped in elevator
2. Rush Priority
Items that require response as soon as reasonably possible (few hours) to restore systems to to normal operation,protect property or prevent disruption of educational activities.
- HVAC temperature adjustments
- Toilets/urinals running constantly
- Toilets stopped up
- Elevator repairs
- ADA compliance issues, e.g. inoperative door opener
- Cracked glass replacement
- Broken glass
- Lights out
3. Code Compliance Priority
Fire Marshal or code compliance corrective actions. Items that need to be corrected as soon as possible to remedy fire marshal inspection discrepancies, code inspector or safety findings, etc. Takes priority over routine work orders.
4. Routine Priority
Other work that can be handled on a routine planned and scheduled basis. Advance notice from the customer is required to allow scheduling of personnel and receipt of materials.
- Furniture/office/surplus property moves
- Set up for special events
- Custodial issues
- Ceiling tile replacement